Shipping Policy

Last Updated: August 16, 2026

At SamaGulf.store, we are committed to processing and delivering your orders as quickly and reliably as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotions, or holidays, processing may take longer than usual.

2. Delivery Times

Estimated delivery times may vary depending on your location and the shipping provider.

Typical delivery estimates:

• Saudi Arabia: 2–7 business days
• GCC countries: 3–10 business days
• Other locations: 7–15 business days, where available

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

3. Shipping Fees

Shipping charges will be displayed at checkout before you complete your purchase.

From time to time, SamaGulf.store may offer free shipping promotions or special delivery rates.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

You can use the tracking information provided by the shipping company to monitor your delivery.

Please allow some time for tracking information to become active after the order has been shipped.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Mobile/phone number
• City
• District or area
• Building or house number
• Any additional delivery instructions

SamaGulf.store is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

6. Delayed Deliveries

Although we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• High shipping volumes
• Courier operational issues
• Customs procedures
• Incorrect delivery information
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer service team so we can assist you.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product.

If your tracking information indicates that your package was delivered but you have not received it, please contact us so we can investigate with the shipping provider.

8. Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

SamaGulf.store cannot guarantee that international shipments will not be subject to customs delays or additional charges.

9. Failed Delivery

If a delivery cannot be completed because the customer provided incorrect information, was unavailable to receive the package, or failed to respond to the courier, additional delivery charges may apply for re-shipping.

If a package is returned to us because it could not be delivered, please contact us to discuss available options.

10. Changes to Shipping Policy

SamaGulf.store reserves the right to update this Shipping Policy when necessary.

Any changes will be posted on this page with an updated revision date.